Customers

myEDITED: What Is Customers > Recency Decision Tree?

 

Clicking Recency Decision Tree within the Customers navigation takes you to the Customer Opportunities Tree, Recency. Allowing you to quickly identify your customers' buying patterns by segment and optimize strategies to improve marketing, sales, and customer engagement.

 

Analyze customers by:

  • Recency: How recently a customer made a purchase.
  • Frequency:  How often a customer purchases over a given period.
  • Monetary: How much money a customer spends in total over a given period.
  • Return behavior: How often a customer returns items they've purchased, or their return rate.

 

 

Enterprise filters applied to myEDITED accounts will NOT be transferred over to Customer Decision Trees.

This is because it's not logical to filter a customer based on inventory and product.

 

Recency Decision Tree Use Cases

 

  • Determine which segments generate the most revenue to target.
  • Re-engage and retain customers with customer segments showing a decline in purchase activity.
  • Optimize promotional strategies based on customer recency.