Errors, slow answers and reporting a problem

Some company networks run security tools that hold back AskEDITED's answer until it is complete. AskEDITED waits up to two minutes for it. On networks that hold it back for longer, you'll see an error even though the answer is still being written.

1. Wait a moment, then refresh the page. The answer often appears.
2. If it doesn't, hover over your question, click the pencil icon (Edit) and send it again. Or click New chat under the question box and ask there.
3. If it keeps happening, contact support@edited.com with the conversation link, a screenshot of the error and roughly when it happened.

1. Open the conversation.
2. Click Share in the top-right corner of the conversation window.
3. Choose Shared with your organization and click Create link. Copy the link and paste it into your email.

Copying the address from your browser bar won't work: we can't open that link. A shared link lets us see exactly what Edie did, which is the quickest way to an answer.

Use the thumbs up or thumbs down under any reply. Your comment goes straight to the team that builds AskEDITED. Send it on the reply in question, as you go, rather than saving several points for one message.