- Identify products to feature in campaigns, emails and promotions
- Check product profitability, availability, reviews and other health signals prior to increasing bids, driving traffic, adding to a campaign
- Identify which products are effective at acquiring new customers, converting existing customers and reactivating lapsed customers
Role |
User Story | Goal | Primary Metric | Secondary Metric | Secondary Metric | Secondary Metric |
Marketing |
Focus marketing spending and promotions on products that are available, convert well and are not returned |
Increase marketing efficiency Case Study: reallocate 5-10% of paid spending away from poor performers to strong performers |
Demand | Abandonement Rate | Return Rate % | Views Availability % |
Marketing |
Which products are receiving out of stock or fragmented entry Product Views |
Identify opportunities to reduce/ redirect Paid Marketing spend |
Out of Stock Externally Sourced Product Views/ OOS Product Views |
Fragmented Externally Sourced Product Views/ Fragmented Product Views |
Fragmented Externally Sourced Product Views/ Fragmented Product Views |
Views Availability % |
Marketing |
Are we driving traffic to profitable products? |
Determine ROI of marketing activity |
Externally Sourced Product Views/ Product Views |
Product Profit |
Profit per View |
Product Margin % |
Marketing |
Are any of the products in key site zones subject to high returns or poor customer reviews? |
Avoid driving traffic to known problem products |
Externally Sourced Product Views/ Product Views |
Return Rate (4 weeks) |
Product Views |
Conversion |
Marketing |
Are any products on sale which have not had any recent views? |
Identify opportunities to drive additional traffic |
Externally Sourced Product Views/ Product Views |
Velocity (4 weeks) |
Stock Cover (4 weeks) |
SKU Availability % |
Marketing |
Which products are efficient at reactivating lapsed Customers? |
Identify opportunities to reengage new lapsed |
Reactivated Customer Placed Order Value % |
Placed Order Value |
Externally Sourced Product Views/ Product Views |
Conversion |
Marketing |
Which products are efficient at attracting new Customers? |
Identify opportunities to drive new customer spend and loyalty |
New Customer Placed Order Value % |
Placed Order Value |
Externally Sourced Product Views/ Product Views |
Conversion |
Marketing |
Customer Experience on Site |
Ensure a positve experience |
Demand |
Abandonment Rate |
Return Rate % |
Views Availability% |