DynamicView metrics for the Marketing Team

  • Identify products to feature in campaigns, emails and promotions
  • Check product profitability, availability, reviews and other health signals prior to increasing bids, driving traffic, adding to a campaign
  • Identify which products are effective at acquiring new customers, converting existing customers and reactivating lapsed customers

Role 

User Story Goal Primary Metric Secondary Metric Secondary Metric Secondary Metric
Marketing 

Focus marketing spending and promotions on products that are available, convert well and are not returned

Increase marketing efficiency

Case Study: reallocate 5-10% of paid spending away from poor performers to strong performers

Demand Abandonement Rate Return Rate % Views Availability %
Marketing 

Which products are receiving out of stock or fragmented entry Product Views

Identify opportunities to reduce/ redirect Paid Marketing spend

Out of Stock  Externally Sourced Product Views/ OOS Product Views

Fragmented Externally Sourced Product Views/ Fragmented Product Views

Fragmented Externally Sourced Product Views/ Fragmented Product Views

Views Availability %

Marketing 

Are we driving traffic to profitable products?

Determine ROI of marketing activity

Externally Sourced Product Views/ Product Views

Product Profit

Profit per View

Product Margin %

Marketing 

Are any of the products in key site zones subject to high returns or poor customer reviews? 

Avoid driving traffic to known problem products

Externally Sourced Product Views/ Product Views

Return Rate (4 weeks)

Product Views

Conversion

Marketing 

Are any products on sale which have not had any recent views?

Identify opportunities to drive additional traffic

Externally Sourced Product Views/ Product Views

Velocity (4 weeks)

Stock Cover (4 weeks)

SKU Availability %

Marketing 

Which products are efficient at reactivating lapsed Customers?

Identify opportunities to reengage new lapsed

Reactivated Customer Placed Order Value  %

Placed Order Value

Externally Sourced Product Views/ Product Views

Conversion
Marketing 

Which products are efficient at attracting new Customers?

Identify opportunities to drive new customer spend and loyalty

New Customer Placed Order Value  %

Placed Order Value

Externally Sourced Product Views/ Product Views

Conversion

Marketing 

Customer Experience on Site

Ensure a positve experience

Demand

Abandonment Rate

Return Rate %

Views Availability%