Digital/Omni: How Do I Use Metric Details?

The Metric Details page offers all there is to know about your desired metric of choice. 

How to Navigate to Metric Details

  • Select Insights from the left-hand navigation panel. 
  • Click Metric Insights.
  • Select Metric Details. 

How to Use Metric Details

You can change the metric you want to investigate further via the dropdown at the top of the page. 

 

 

The Metric Details Page is divided into four separate sections.

  • Topline Comparisons & Trend Chart
  • Metric Drivers
  • Distribution
  • Where Do We Have Opportunities?

The Topline Comparisons and Trend Chart section shows the metric's absolute values and percentage change compared to Period B, Last Year, and Target. 

The Trend Chart plots the current period compared to the last year and aims to visually highlight the shift in the metrics' performance over time.  

 

 

Select the Prediction tab to see a prediction in the metric trend; this feature leverages historical data to train a predictive model to help forecast future metric performance. 

 

 

The Metric Drivers overview summarizes which values by dimension have had the largest impact on the metric compared to your Period B selection in the control panel's date selection functionality.

  • Click the dropdown to include positive, negative, or mixed-impact drivers. 

In this example, New Customers had the biggest impact on the Sales metric compared to Period B.

 

 

The Distribution grid features a heatmap that summarizes which areas are in a good state and which areas need attention.  Green signifies good, and red indicates attention is needed.

This example shows that over 55% of products had a sales value of less than $264.80, the lowest sales band. 

  • Click the dropdown to analyze the data by numbers or % of the total. 

 

At the bottom of the page, you will find opportunity tiles that navigate you to lists that can impact positive movement for your selected metric. Users can click on each tile to be taken to Insights, where they can do further analysis on those products.

In this example, sales could be positively impacted by addressing the number of products with Zero External Views or by addressing the number of Not On Site products.